Frequently Asked Questions (FAQ)
Collapsible content
How can I search for products?
You can search for products using the search function on our website.
What is your return policy?
90-day money-back guarantee on opened or unopened products. Email [email protected] for a return number (RMA) and return instructions. $0 restocking / RMA fees. Refunds to your original payment method within 5 business days of receipt. Damaged or wrong item: we replace or refund at no cost.
How can I contact customer service?
[email protected] or (307) 392-7522 (Mon–Fri 9 AM–5 PM ET).
What are your delivery conditions?
Orders ship from Chicago, Illinois within 1–3 business days. US delivery: 4–8 business days. Free standard US shipping. See our Shipping Policy.
How can I cancel my order?
Cancel anytime, free: (1) email [email protected], (2) call (307) 392-7522 Mon–Fri. Cancel before your next billing date and you will not be charged again; we confirm by email. One-time orders can be cancelled within 24 hours (Eastern Time).
What payment options do I have?
Visa, Mastercard, American Express, Discover and PayPal. Payments processed securely by Stripe. We never store your card number.
Do you have a privacy policy?
Yes, we are committed to protecting the privacy of our customers. The details of our privacy policy can be found on the 'Privacy Policy' page.
What are your general terms and conditions?
All purchases are subject to our general terms and conditions, which stipulate the contractual conditions between us and our customers. Detailed information can be found on the 'General terms and Conditions' page.
What is your refund policy?
90-day money-back guarantee on opened or unopened products. Email [email protected] for a return number (RMA) and return instructions. $0 restocking / RMA fees. Refunds to your original payment method within 5 business days of receipt. Damaged or wrong item: we replace or refund at no cost.
What is the difference between a one-time purchase and Subscribe & Save?
A one-time purchase is billed once, with no future charges. Only orders where you select “Subscribe & save” are enrolled. You pay the subscription price today, then the same price every 30 days (every 60 days for Buy 3, get 2 free) until you cancel. We email a reminder 3 days before each charge.
How do I cancel my subscription?
Cancel anytime, free: (1) email [email protected], (2) call (307) 392-7522 Mon–Fri. Cancel before your next billing date and you will not be charged again; we confirm by email. One-time orders can be cancelled within 24 hours (Eastern Time).
Where can I find the ingredients?
The full INCI ingredient list for every product is on each product page and on our Ingredients page.
What are Nurovita products?
Nurovita makes cosmetic massage oils, balms and roll-ons for skin care. They are not medicines and are not intended to treat any condition.
Who am I buying from?
IOJ Wellness LLC d/b/a Nurovita, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA. (307) 392-7522 · [email protected] · Mon–Fri 9 AM–5 PM ET.
What will the charge look like on my card statement?
Charges will appear on your statement as NUROVIT*T3073927522. If you don’t recognize a charge, see Before You Dispute or contact [email protected] / (307) 392-7522.
I see a charge I don’t recognise. What should I do?
Contact us first at [email protected] or (307) 392-7522 (Mon–Fri) with the amount and date of the charge. It is your Nurovita order from IOJ Wellness LLC d/b/a Nurovita; we will resolve it or refund you within 1 business day.
How can I change my order information?
Order modifications (such as shipping address, or contact details) can be made before your order ships out. Please contact our support team as soon as possible after placing your order so we can assist with the update.
Once an order has been shipped, we are no longer able to modify any order details. At that point, customers will need to contact the local courier directly to request address changes, or delivery instructions once the shipment reaches their local area.